General Conditions of Sale

We inform you that the general conditions of sale, indicated below, indicate, in compliance with the regulations in force to protect the consumer, the conditions and methods by which to proceed with the online purchase of products on the site safely, easy and convenient.

By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below.

By placing the order on this site, the customer declares to be of age, to have read the conditions of sale, the proposed payment methods and to be aware of the entire purchase procedure.

Any contractual or extra-contractual liability for the company for direct or indirect damage to persons and / or things caused by the non-acceptance, even partial, of an order is excluded.

The company reserves the right to modify these general conditions of sale at any time by reporting them on the site.

We inform you that the general conditions of sale, indicated below, indicate, in compliance with the regulations in force to protect the consumer, the conditions and methods by which to proceed with the online purchase of products on the site safely, easy and convenient.

By placing an order in the various ways provided, the Customer declares to have

Purchase Method

site containing the main characteristics of the same. All purchase support information is intended as simple generic information material.

It is understood that the image accompanying the product description may not be perfectly representative of its characteristics, but may differ in color, size, accessory products shown in the figure.

All purchase support information is intended as simple generic information material, not referable to the real characteristics of a single product.

Correct receipt of the order is confirmed by Japan Point through an automatic reply by e-mail, sent to the e-mail address communicated by the customer at the time of registration. This confirmation message will contain an "order number", to be used in the event of any communication with the company. The message will contain all the data entered by the customer who undertakes to verify its correctness and to promptly communicate any corrections to

Product Availability

The availability of the products refers to that available when the customer consults the product data sheets; this must however be considered purely indicative because, due to the simultaneous presence of multiple users on the site, the products could be sold to others before confirming the order. Even after sending the order confirmation e-mail, there may be cases of partial or total unavailability of the goods. In this case, the customer will be promptly informed and will be able to decide whether to accept the delivery of only the products available, wait for the arrival of the requested goods in the warehouse, or request the cancellation of the order by communicating it by e-mail to the customer service.

Terms of payment

Prices are subject to change without notice and the only correct price is the one indicated at the time of order confirmation. The goods are sent only after receipt of the credit. In the event of cancellation of the payment order, Japan Point undertakes to return, in agreement with the customer, the sum paid by the customer within 5 working days of cancellation. In the case of purchase of the goods with the "PayPal" payment method, at the same time as the conclusion of the online transaction, PayPal will immediately charge the amount relating to the purchase made. It is NOT necessary to be a PayPal user to use it.

In the case of payment using the Postepay method, the customer must wait for an email with the data for payment from Japan Point via the email address: As soon as the payment has been made, the customer must communicate it by email to the email address who will verify it and send the goods.

The maximum time to make the payment through the Postepay method is 5 working days.


Japan Point assumes no responsibility for disservices attributable due to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet, in the event that it is unable to execute the order within the time foreseen by the contract. The availability of each item is only indicative, it is not contractual and no responsibility can be attributed to the seller in case of unavailability of one or more products.

Treatment of personal data

n note of consent in ref. Law 196/2003, protection of privacy. Subject: Information pursuant to article 13 of Legislative Decree 196 of 30 June 2003. Legislative Decree 196/2003 protects the confidentiality of personal data and imposes a series of obligations on those who "process" personal information relating to other subjects. In light of the above, therefore, we ask you to inform you pursuant to article 13 of the law in question, that the undersigned company collects and processes data concerning your person or company for purposes related to the management of ordinary commercial relationships and precisely for the compilation of registry lists, the keeping of customer / supplier accounts, invoicing, management of the creditor for the satisfaction of all the obligations foreseen by current regulations. Furthermore, your data may be processed for exclusively internal statistical and market research purposes. The treatments can be carried out using both IT and manual tools, in compliance with all the precautions necessary to guarantee the security and confidentiality of the information. Your data may also be communicated to third parties, exclusively for technical and operational needs strictly connected to the purposes set out above and in particular to the following categories of subjects: a) entities, professionals, companies or other structures we have been entrusted with for processing related to fulfillment of administrative, accounting and management obligations related to the ordinary conduct of our economic activity, also for credit recovery purposes; b) To public authorities and administrations for the purposes related to the fulfillment of legal obligations; c) banks, financial institutions or other subjects to whom the transfer of the aforementioned data is necessary for the performance of our company's activity in relation to the fulfillment, on our part, of the contractual obligations assumed towards you. Both your provision of data and your consent can be freely expressed but your refusal will make it impossible for us to carry out contracts and other related obligations, as well as to correctly manage mutual commercial relations. According to the provisions of art. 13 paragraph 1 letter e, we are to inform you of the rights of access to personal data pursuant to art. 7. 1. The interested party has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet registered and their communication informs intelligible. 2. The interested party has the right to be informed: a) of the origin of the personal data; b) The purposes and methods of treatment; c) Of the logic applied in cases of treatment carried out with the aid of electronic instruments; d) Of the identification details of the owner, of the managers and of the representative appointed pursuant to art. 5, paragraph 2; e) Of the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the territory of the State, managers or agents. 3. The interested party has the right to obtain: a) Updating, rectification or, when interested, integration of data; b) The cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including which data need not be kept for the purposes for which the data were collected or subsequently processed; c) The certification that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, accepted the case in which this fulfillment occurs proves impossible or involves the use of means manifestly disproportionate to the protected right. 4. The interested party has the right to object in whole or in part: a) For legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection; b) To the processing of personal data concerning him for the purpose of sending advertising materials or direct selling or for carrying out market research or commercial communication. We are therefore hereby considering you, as of now, informed on the treatments we have carried out pursuant to and for the affections of the aforementioned article 13 of the law in question.


Japan Point by Lotito Alessio

P.IVA 02622460034 C.F. LTTLSS78R07F952I

Corso Torino 12, 28100, Novara


Information regarding online dispute resolution pursuant to Art. 14 Par. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission grants consumers the opportunity to resolve disputes online, pursuant to Art. 14 Par. 1 of the Online Dispute Resolution (ODR) on one of its platforms. The platform (